We just stayed here and can't understand why it got such good reviews? We have stayed at other Fiesta Americana's much nicer and I like to give positive reviews but very little positivities with this place. The hotel was old, the elevator doors when entering had dirt on them smeared (which I don't usually notice but couldn't avoid in this case). EVERY DAY sometimes two or three times a day we had to go to lobby to get room cards re-set and the room doors slam hard and twice woke us jumping up out of bed because they were sooooo loud! Again don't normally notice the doors but in this case, couldn't avoid. Also be aware NO security box in room and have to go to lobby to use theirs which sometimes, depending on day don't work. Two positivies: The massage was one of the best I've ever had and great price and "Francisco" the bell boy should get a raise or promotion because he tried his best to help us when other people just kind of had excuses and shrugged their shoulders. Also, A/C barely worked and wifi iffy but hotel within good walking distance of shopping but not beach area. Would rather spend more money and stay somewhere else next time.

This wasn’t a great experience, extremely difficult to communicate. A/C barely worked thank goodness for the fan in the room. Staff not very friendly some things went missing from our room. Minor things but staff didn’t care at all! Pool was nice but no service at the pool.

Wonderful Hotel with Amazing Staff! This is a First Class Hotel that superseded our expectations. Upon our arrival we were greeted by Milagro, Manager who was so lovely and treated us like family, it set the tone of our entire 3 week stay. We also were assisted by Josues at the Front Desk who went above and beyond to provide professional and helpful assistance to us during our stay. Really and truly, all the Staff were so genuine and kind... we already know that we want to come back!!! Our Thanks to all Staff that were so kind, helpful and wonderful to us! With much love and affection from your very Happy and Grateful Canadian Friends!!!

Affordable, near beaches, good breakfast buffet with great customer service. However, the rooms are dated and the beds are not comfortable. We did not appreciate being approached by sales trying to up sell.

Nice and clean hotel/rooms. Comfortable beds. Effective and friendly staff. Buffet food OK. Pool requires attention from management. On a hot sunny day with a lot of guests simply was not enough chlorine and the pool itself needs some maintenance/repair but I believe they have started.