I paid for two king size rooms and was put into one queen and one king.The room was only partially clean and there was hair in the tub,carpet was not vacuumed,air conditioning vent was leaking the whole stay,the floor around the base of the toilet was filthy from build up grime,there were left over tags in the closet from previous guests.

Elegant old grand dame. Friendly, helpful staff, beautiful spaces and finishes. We had a room on the Fiesta Rewards floor (3) and the room was a small suite and very nice. Great location for seeing the sights on foot and plenty of great restaurants within an easy walk, too.

This is a grand old hotel, well over 100 years old. The architecture is wonderful, and the lobby is a great place to hang out. The rooms are quite nice (at least on the "Fiesta Rewards" floor, floor 3 — I didn't see the others). The bed was comfortable, the bathroom clean and quite functional. There is a fridge. I wish there was a reading (ie, comfortable) chair in the room, but there wasn't — only a desk chair on casters. The restaurant did not have the most interesting menu, but the food was really well prepared — the salmon was really good! We didn't try the breakfast buffet. I couldn't figure out when the in-hotel Starbucks was open. Supposedly it opens at 8, but it wasn't the one day I checked it out. The front desk staff are very friendly and competent. Strongly recommended if you want an "old world" experience in the heart of Monterrey.

Beautiful hotel, clean room, close to lots of shops and restaurants. Comfortable beds! You can walk to a shopping center and eat at a great Mexican restaurant called Las Monica's where the waitresses dress like nuns.

I have stayed here several times now. Being within walking distance to the macro plaza with tons of shops, restaurants. It is a historic hotel, the staff is great, services are top notch. Comfortable beds, fluffy pillows and the food is good also. All this at a reasonable price. You will Not be disappointed.